{"id":9,"date":"2025-10-18T00:05:53","date_gmt":"2025-10-17T22:05:53","guid":{"rendered":"https:\/\/www.playvibee.com\/?page_id=9"},"modified":"2025-10-19T15:03:44","modified_gmt":"2025-10-19T13:03:44","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/www.playvibee.com\/cs\/refund-returns\/","title":{"rendered":"Vr\u00e1tenie tovaru"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-92b9201d wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><strong>Na \u010do m\u00e1\u0161 n\u00e1rok<\/strong>\n<ul class=\"wp-block-list\">\n<li>Pri online n\u00e1kupe m\u00e1\u0161 pr\u00e1vo&nbsp;<strong>odst\u00fapi\u0165 od zmluvy do 14 kalend\u00e1rnych dn\u00ed<\/strong>&nbsp;bez udania d\u00f4vodu. Lehota plynie od doru\u010denia tovaru; pri slu\u017eb\u00e1ch a digit\u00e1lnom obsahu od uzavretia zmluvy. V\u00fdnimky s\u00fa ni\u017e\u0161ie.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Ak pred\u00e1vaj\u00faci vopred jasne neinformuje o pr\u00e1ve na odst\u00fapenie, lehota sa&nbsp;<strong>m\u00f4\u017ee pred\u013a\u017ei\u0165<\/strong>&nbsp;(v E\u00da sa m\u00f4\u017ee pred\u013a\u017ei\u0165 a\u017e o 12 mesiacov).&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Ako to urobi\u0165 (jednoducho v 3 krokoch)<\/strong>\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Po\u0161li n\u00e1m&nbsp;<strong>jednozna\u010dn\u00e9 ozn\u00e1menie o odst\u00fapen\u00ed<\/strong>&nbsp;(formul\u00e1r\/ e-mail).<\/li>\n\n\n\n<li><strong>Do 14 dn\u00ed od ozn\u00e1menia<\/strong>&nbsp;odo\u0161li tovar sp\u00e4\u0165 alebo ho odovzdaj na nami ur\u010den\u00e9 miesto.<\/li>\n\n\n\n<li>Po spracovan\u00ed vr\u00e1time peniaze rovnakou met\u00f3dou platby.&nbsp;&nbsp;<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>Kde a ako posla\u0165 bal\u00edk sp\u00e4\u0165 (Packeta)<\/strong>\n<ul class=\"wp-block-list\">\n<li>Odpor\u00fa\u010dame vr\u00e1tenie cez&nbsp;<strong>Packeta \u2013 \u201eReturn Parcel\u201c<\/strong>: dones bal\u00edk na ktor\u00e9ko\u013evek&nbsp;<strong>podacie miesto<\/strong>&nbsp;Packety, nadiktuj n\u00e1\u0161&nbsp;<strong>8-miestny k\u00f3d na vr\u00e1tenie<\/strong>&nbsp;(<strong>Z-BOX nie je pre vr\u00e1tenia podporovan\u00fd<\/strong>). Tla\u010d \u0161t\u00edtku netreba \u2013 person\u00e1l ho vytla\u010d\u00ed na mieste. (N\u00e1\u0161 k\u00f3d:&nbsp;<strong>[dopl\u0148te k\u00f3d]<\/strong>).&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>N\u00e1klady na vr\u00e1tenie:<\/strong>&nbsp;\u0161tandardne nesie z\u00e1kazn\u00edk,&nbsp;<strong>ak v ko\u0161\u00edku neuv\u00e1dzame, \u017ee je vr\u00e1tenie bezplatn\u00e9<\/strong>. (V E\u00da to takto stanovuj\u00fa pravidl\u00e1 pre \u201ecooling-off\u201c obdobie.)&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Peniaze sp\u00e4\u0165<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Vr\u00e1time do 14 dn\u00ed<\/strong>&nbsp;od doru\u010denia tvojho ozn\u00e1menia o odst\u00fapen\u00ed;&nbsp;<strong>m\u00f4\u017eeme v\u0161ak zadr\u017ea\u0165 refund\u00e1ciu<\/strong>, k\u00fdm tovar nedostaneme sp\u00e4\u0165 alebo nedostaneme d\u00f4kaz o jeho odoslan\u00ed.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Vr\u00e1time aj&nbsp;<strong>po\u0161tovn\u00e9 za najlacnej\u0161iu pon\u00fakan\u00fa dopravu<\/strong>; pr\u00edplatok za zr\u00fdchlen\u00fa\/kur\u00fdrnu dopravu sa nevracia.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Stav vracan\u00e9ho tovaru<\/strong>\n<ul class=\"wp-block-list\">\n<li>Tovar si m\u00f4\u017ee\u0161 vysk\u00fa\u0161a\u0165 podobne ako v kamennom obchode.&nbsp;<strong>Zodpoved\u00e1\u0161 len za zn\u00ed\u017eenie hodnoty<\/strong>sp\u00f4soben\u00e9 manipul\u00e1ciou nad r\u00e1mec be\u017en\u00e9ho odsk\u00fa\u0161ania.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Pros\u00edme, vr\u00e1\u0165 kompletn\u00e9 balenie (zariadenie, pr\u00edslu\u0161enstvo, dar\u010deky k objedn\u00e1vke).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Reklam\u00e1cia chybn\u00e9ho tovaru<\/strong>\n<ul class=\"wp-block-list\">\n<li>Na fyzick\u00e9 v\u00fdrobky plat\u00ed v E\u00da&nbsp;<strong>min. 2-ro\u010dn\u00e1 z\u00e1konn\u00e1 z\u00e1ruka zhody<\/strong>&nbsp;\u2013 bezplatn\u00e1 oprava\/v\u00fdmena; ak nie je mo\u017en\u00e1 v primeranom \u010dase, m\u00e1\u0161 n\u00e1rok na primeran\u00e9 zn\u00ed\u017eenie ceny alebo refund.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0160pecifik\u00e1 pod\u013ea typu n\u00e1kupu<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fyzick\u00fd tovar (VibeeBox, karty, fig\u00farky)<\/strong>\n<ul class=\"wp-block-list\">\n<li>Odst\u00fapi\u0165 m\u00f4\u017ee\u0161 do 14 dn\u00ed; tovar po\u0161li sp\u00e4\u0165&nbsp;<strong>do 14 dn\u00ed od ozn\u00e1menia<\/strong>&nbsp;odst\u00fapenia. Pri po\u0161koden\u00ed nad r\u00e1mec be\u017en\u00e9ho odsk\u00fa\u0161ania m\u00f4\u017eeme&nbsp;<strong>primerane zn\u00ed\u017ei\u0165 refund\u00e1ciu<\/strong>.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Digit\u00e1lny obsah (online obsah\/licencie\/kredity)<\/strong>\n<ul class=\"wp-block-list\">\n<li>Na&nbsp;<strong>digit\u00e1lny obsah nedodan\u00fd na hmotnom nosi\u010di<\/strong>&nbsp;(stream, s\u0165ahovanie) sa pr\u00e1vo na odst\u00fapenie&nbsp;<strong>nevz\u0165ahuje, ak si v\u00fdslovne s\u00fahlasil so za\u010dat\u00edm dod\u00e1vania pred uplynut\u00edm 14 dn\u00ed a potvrdil si, \u017ee t\u00fdm str\u00e1ca\u0161 pr\u00e1vo na odst\u00fapenie<\/strong>. Toto potvrdenie si vy\u017eiadame v ko\u0161\u00edku pred prehrat\u00edm\/stiahnut\u00edm.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Ak digit\u00e1lny obsah&nbsp;<strong>nefunguje alebo je chybn\u00fd<\/strong>, m\u00e1\u0161 pr\u00e1vo, aby sme ho uviedli do s\u00faladu (napr. spr\u00edstupnenie funk\u010dnej verzie), pr\u00edpadne na&nbsp;<strong>primeran\u00e9 zn\u00ed\u017eenie ceny alebo ukon\u010denie zmluvy<\/strong>. (Pod\u013ea pravidiel E\u00da pre digit\u00e1lny obsah\/slu\u017eby.)&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Praktick\u00e9 detaily<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u010co nevieme prija\u0165 sp\u00e4\u0165<\/strong>\n<ul class=\"wp-block-list\">\n<li>Tovar vyroben\u00fd na mieru\/personalizovan\u00fd.<\/li>\n\n\n\n<li>Otvoren\u00fd \u201esealed\u201c softv\u00e9r\/ nosi\u010de (ak by sme niekedy pred\u00e1vali), po poru\u0161en\u00ed pe\u010date.<\/li>\n\n\n\n<li><strong>Digit\u00e1lny obsah po za\u010dat\u00ed dod\u00e1vania<\/strong>&nbsp;s tvoj\u00edm predch\u00e1dzaj\u00facim s\u00fahlasom (vi\u010f vy\u0161\u0161ie).&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Ako vyplni\u0165 odst\u00fapenie<\/strong>\n<ul class=\"wp-block-list\">\n<li>M\u00f4\u017ee\u0161 pou\u017ei\u0165&nbsp;<strong>modelov\u00fd formul\u00e1r E\u00da<\/strong>&nbsp;(poskytujeme v na\u0161om formul\u00e1ri \u201eVr\u00e1tenie\/Reklam\u00e1cia\u201c) alebo sta\u010d\u00ed aj vlastn\u00e9 jasn\u00e9 vyhl\u00e1senie e-mailom.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Adresa pre vr\u00e1tenie kuri\u00e9rom\/po\u0161tou (ak nepou\u017eije\u0161 Packetu):<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Smartly s.r.o.<\/strong>, Z. Chalupovej 12A, 85107 Bratislava<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Kontakt na podporu:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>hi@playvibee.com<\/strong>\u00a0\u2013 porad\u00edme s balen\u00edm a v\u00fdberom spr\u00e1vnej slu\u017eby.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0160pecifik\u00e1 pod\u013ea typu n\u00e1kupu Praktick\u00e9 detaily<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-vibee-box-shop","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":3,"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":1841,"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/pages\/9\/revisions\/1841"}],"wp:attachment":[{"href":"https:\/\/www.playvibee.com\/cs\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}